Delivery Information

UK Shipping Only

Please find our shipping prices below. All shipping costs are calculated in the shopping cart and are based off of the total order weight.


Larger items(over 1kg) will be shipped via courier APC at the standard courier shipping rate.  Some fragile mosaic items and silver jewellery of higher value will be shipped via  courier.

Small parcels are sent with whistl on a partially tracked service.

Shipping times given are after despatch of the order, not the day of placing.

Small parcel are the following size - Max L 45cm. x W 35cm. x D 16cm, if the package exceeds this then the shopping cart will charge for courier delivery (£4.95)


DISPATCH TIMES 

We aim for 1-2 working days for dispatch of your orders (please note at the busiest time (Oct-Dec) orders may take 3-4 working days,

UK Orders should be delivered within 3-5 working days after dispatch. (please bear in mind there may be a slight delay with Royal Mail especially during the current situation) so please allow up to 5 working days for delivery.


If Courier Express Service shipping option is chosen then orders once dispatched  are delivered the next working day with APC.

 

METHODS OF DELIVERY

For UK courier orders we use the courier APC when your order is dispatched  you will receive an automatic shipment notification email and tracking details.

Orders sent via the postal service (small parcel) are sent with Whistl, You will receive a tracking number in the dispatch email, however this is only a partially tracked service.

For large furniture items these will need to be shipped on a pallet. Please provide your day time contact number as the shipping company would require this for any help with delivery. We unfortunately cannot ship a pallet delivery until we have this information.


We aim for 1-2 working days for dispatch of your orders (please note at the busiest time (Oct-Dec)orders may take 3 working days,

For orders placed after 4.30pm, the working day commences at 9am the next day.

 

BFPO/PO BOX ADDRESSES

We cannot ship to a PO Box address via courier within the UK

Please contact us before placing an order to a BFPO address that is a courier delivery as prices will vary.


PACKAGING

All packages are packed in plain brown, recycled packaging.